All Sales are Final.
No return/ No exchange once the order is shipped out.
For DEFECTIVE SOC devices, contact us within 90 days of purchase.
All returns must include the original invoices or purchase order number.
No returns on ANY devices with liquids in it, including but not limited to disposable, e-juice, and closed pod devices.
Due to Pact Act update 2022, shipping choices are limited at this time.
If you have any question, email us at venturevapeinfo@gmail.com
Order Tracking
While we strive to offer the most expedient and reliable service, we does not and cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to the email address specified on your account.
Lost & Undelivered Packages
Lost or undelivered packages are not the responsibility of us, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. We strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update. .
Unless requested by the customers to insure the package for full price and pay extra for this service, we do not insure the packages.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. We are not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.